Western Medical Marketing, LLC Shipping and Return Policy
Shipping info
Return Policy
We will gladly accept returns for any reason within 30 days of receipt of delivery and refund the total amount of your purchase. Email us your need to return and/or exchange the product to info@westernmedmarketing.com or, complete the contact form located on our website. All we ask in return is to please indicate in your email why you are returning or need to exchange the product. This will help us with quality control of our products determine customer satisfaction. If the product has been damaged in shipping, please note in your email and we sincerely would appreciate any pictures you might be able provide to follow up with our shipping carriers.
Protective Eye- Shields pre-assembled, individual frames and lenses:
Depending on the quantity of product ordered, our policy is to either 1) have you donate the product to a local healthcare facility in your area who can use the Eye-Shields rather than shipping the product back to us. Or, 2) we will provide you via email with shipping labels or generate a call tag whichever is appropriate to return the product at no cost to you. When we receive your email indicating you would like to return the product, we will inform you at that time which return policy applies to the order. Upon receipt of the returned product, your order will be credited for returned product including shipping and applicable taxes to the method of payment used at the time of the initial order.
Redy-Box Products:
Upon receiving your email request for return, we will provide you via email with shipping labels or generate a call tag whichever is appropriate to return the product at no cost to you. Upon receiving the returned product, you order will be credited for returned product including shipping and applicable taxes to the method of payment used at the time of the initial order.
Availability
Ships anywhere in the United States.
Processing Time
Allow 2 business days processing time for your order. Orders ship Monday-Friday.’
Shipping Charges
You will never be charged more for shipping and handling than what appears at checkout.
International Shipping
We are not able to offer international shipping at this time.
Tracking
An email with tracking information will be sent to you once your order has shipped.
Customer Service Hours
Our customer service team is available Monday through Friday 8:30am-5:00pm PST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
Holiday Closings:
11/26: Thanksgiving Day
12/25: Christmas Day
1/1: New Years Day
COVID-19 SHIPPING UPDATES
Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate and inform our customers of any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time